Privacy Policy

1. Introduction

This Privacy Policy applies to Duptus AI, websites, applications, APIs, AI workspaces and related services operated by Duptus Private Limited ("Duptus", "we", "us" or "our").

By using Duptus AI, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law and the terms applicable to the service you use.

2. Information We Collect

Depending on how you use Duptus AI, we may collect the following categories of information:

• Account and registration information.
• Contact information such as email address.
• Subscription and plan information.
• User prompts, conversations and generated content.
• Documents, images, files or other content you submit.
• AI workspace, project and workflow information.
• Device, browser and operating-system information.
• IP address and approximate technical location information.
• Usage, diagnostic, security and performance information.
• Support communications and feedback.
• Payment-related information provided through payment providers.

3. Account Information

When you create an account, we may process information required to establish and maintain your account, authenticate you, provide access to services and communicate important service information.

You are responsible for ensuring that information supplied to us is accurate and for maintaining the security of your account credentials.

4. User Content

Duptus AI may allow you to submit prompts, text, documents, images, code, business information and other materials ("User Content").

You retain rights you have in your User Content, subject to the rights and permissions necessary for us and our service providers to operate the service.

You should not submit information that you are not legally entitled to provide or process, including confidential information belonging to another person or organization without appropriate authorization.

5. AI Processing

Duptus AI processes prompts and other submitted information to provide AI-generated responses and requested features.

Depending on the feature, plan and technical architecture, requests may be processed using Duptus infrastructure or authorized third-party AI/model providers.

AI processing can involve automated analysis of text, documents, images, code or other submitted information.

Users should avoid submitting highly sensitive information unless they have a legitimate reason and appropriate authorization to do so.

6. How We Use Information

We may use information to:

• Provide and operate Duptus AI.
• Authenticate users and manage accounts.
• Process AI requests and generate responses.
• Maintain conversation and workspace functionality.
• Process subscriptions and payments.
• Provide customer support.
• Detect fraud, abuse, attacks and security incidents.
• Monitor reliability and performance.
• Improve features and user experience.
• Communicate service-related information.
• Comply with applicable legal obligations.
• Enforce our terms and protect our rights.

7. Payments & Subscriptions

Paid services may require payment information. Payment transactions may be handled by third-party payment processors.

We may receive transaction identifiers, subscription status, plan information, payment status and related billing information without necessarily receiving or storing the full payment-card credentials handled by the payment processor.

Payment processing is also subject to the applicable payment provider's terms and privacy practices.

8. Cookies & Similar Technologies

Duptus AI may use cookies, sessions, local storage, analytics technologies and similar mechanisms for authentication, security, preferences, performance and service functionality.

Disabling certain technologies may affect functionality, authentication or other parts of the service.

9. Service Providers

We may use trusted third-party providers for infrastructure, hosting, authentication, analytics, communications, payments, security, AI processing and other operational requirements.

These providers may process information on our behalf subject to appropriate contractual, technical or legal arrangements where applicable.

10. International Processing

Depending on our infrastructure and service providers, information may be processed or stored in locations outside the jurisdiction in which you access Duptus AI.

Where required by applicable law, we will implement appropriate safeguards for applicable transfers or processing activities.

11. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and security records, comply with legal obligations, resolve disputes, enforce agreements and protect legitimate business interests, subject to applicable law.

Retention periods may differ depending on the type of information and the reason for processing.

12. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, storage system or technology can be guaranteed to be completely secure. Users should also maintain strong credentials and protect access to their accounts and devices.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal information, which may include rights to access, correction, updating, deletion, withdrawal of consent where applicable, grievance redressal and other rights available under applicable data-protection legislation.

Requests may be subject to verification and legal limitations. Some information may need to be retained where required by law or necessary for legitimate purposes.

14. Children

Duptus AI is not intended to be used by individuals who are legally prohibited from using the service due to age or other applicable requirements.

If you believe a child has provided personal information in circumstances where such collection was not appropriate, please contact us.

15. Business & Enterprise Data

Business and enterprise customers may use Duptus AI to process organizational information. Such customers are responsible for determining whether they have the required rights, notices, permissions and lawful basis to submit such information.

Additional contractual terms, security commitments or data-processing arrangements may apply to enterprise customers where separately agreed.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last updated" date where appropriate.

17. Grievance Redressal

For privacy-related questions, requests or grievances, contact:

18. Contact